Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@tukzer.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@tukzer.com and send your item to 3/D 3rd Floor , Vijay Chambers , Tribhuvandas Road ,Opp Dreamland Cinemas , Grant Road (East) Mumbai, Maharashtra 400004 India
Shipping
To return your product, you should mail your product to: 3/D 3rd Floor , Vijay Chambers , Tribhuvandas Road ,Opp Dreamland Cinemas , Grant Road (East) Mumbai, Maharashtra 400004 India
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sanjay maurya –
The data card works smoothly and no issues faced. I live in area with low range of Airtel network. I keep this device in balcony window and use a WiFi extender. My max speeds have been 10-15 Mbps. There are no heating issues. In the afternoon, I keep the device in shade of the window frame. Battery is also very good. Fully charged device runs for around 10-12 hours. I do full charge every night. Go for it..
Amazon Customer –
After 3 days of use with Jio sim card, it works absolutely like any normal wifi setup ( sans the GB limit ) . Was looking for an independent wifi dongle since quite sometime, will try VI next since it has better data plans.Connection and setup is simple; the router admin page is very much basic, so probably no advanced router configuration available. Most imp. thing here is the data usage, so we know of how much is consumed.I tested multiple places in the house to get the best speed and coverage, works well everywhere in my 2bhk flat. Got steady 15 mbps which is same as the phone was getting. If you have a tower nearby might be better.Did not try battery backup but kept it on ac power all the time. Do note that it gets hot enough when I charged and used simultaneously for first charge.Cons: LED lights status cannot be relied, they just show any stupid combination. Wifi eirks fine though, hope this device lasts long.
Sarvesh A.Sarvesh A. –
Received today in the afternoon. You can see (image) the packing is new and improved. The date of import mentioned on the box is “October 2021”. The model (Turbo U2) comes with a “Nano to Micro SIM adapter” too. I inserted the sim and the battery, and after using for two hours my observations are as follows:1. To power on long press the power button. All led lights will light up and start blinking slowly while the unit powers up and connects. Finally only the centre or wifi blue led will keep blinking and rest will go off.2. If you want to check the status of your battery just press power button once and all lights will light up for few seconds indicating current status of 4g signal, wifi and battery. Battery will be red if <30%, yellow if >30% – <70% and green if >70%.3. The firmware is simple and the status bar displays Network type, Network name, Signal strength, connection status (4G/3G), Wifi status (number of devices connected) and battery level (touch or hover mouse to see the percentage). Check the image uploaded by me.4. The speed was blazing and no signal issue even when placed indoors.5. It supports FDD-LTE : B1/B3/B5/B8 and TDD-LTE : B38/B39/B40/B41 mentioned on the box.6. I have all – Vodafone, Airtel and Jio SIM. Vodafone and Jio performance in my area is excellent and I was struggling with my Airtel connection but after putting that sim in Tukzer the things changed. I am getting excellent speed in Airtel too.7. When I switched my device the battery was 69% and after continuously using for two hours with two connection (laptop and tab) it dropped to 33%. So approximately 18% per hour, which means a fully charged battery will last for just 5 hours till 10% is reached. Not bad.8. The best part is that you can use any SIM in this and no heating issue. The device gets slightly warm which is normal for any electronic device.9. The bad thing is that there is no software provided by the manufacturer for the dialing feature (voice call and sms).10. The battery took around two hours to charge fully from 20% to 100%. The device was switched off while charging and the green battery indicator kept blinking all the time and got lit continuously when the charging completed.Will update later if “Jio call” works with this or not. Rest it is worth buying.
Gaurav ChaudharyGaurav Chaudhary –
I immediately purchased this Tukzer LTE Wireless Hotspot Device as I was using the internet for work using my mobile hotspot. Continuously using a mobile hotspot was making my phone slow, so I decided to purchase it.Pros:• The network speed is good (it all depends on the network coverage in your area).• Battery is surprisingly good, not sure about the exact duration but it lasts for around 6-7 hours easily with 2 devices connected continuously.• WiFi coverage area is also good, it remains connected to the device on the ground floor from the third floor.• Heats very little.• You get a micro USB cable.Now coming to the cons:• It takes around 40 seconds to start the device.• Its webpage interface is very basic.• There is no option of checking which devices are connected (although you can check the number of devices connected on the webpage).• No option of checking SMS and receiving calls.• You can’t block any unauthorised user (although you can change the password)• You can’t check the signal strength on the device, you have to open the webpage to check.• No sim adaptor has been provided as claimed on Amazon.I hope that they can update their webpage interface, which I think is highly unlikely. However, if you are using a mobile hotspot for the internet while WFH, then buy this device without any issue.
Amazon_Customer –
First of all came within 2 days of order so was very happy.Very well packaged and looks classy unlike other similarl productsNow coming to the functionality : it works flawlessly , I check it out with different SIM cards and I got a minimum speed of 15 mbps on ookhla speed test- so it gets my office work as well as movie viewing on my smart tv .Battery life was really good . Happy with the productI tried it while travelling in train and it didn’t disappoint.Overall really recommend itGlad I tried it and now my internet doesn’t suffer any glitches
Santan –
Can I get the battery for this device?
Vikas Malode –
Please mail us on support@tukzer.com
Ajai –
From where do I get wifi dongle battery
Vikas Malode –
Please mail on support@tukzer.com