Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@tukzer.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@tukzer.com and send your item to 3/D 3rd Floor , Vijay Chambers , Tribhuvandas Road ,Opp Dreamland Cinemas , Grant Road (East) Mumbai, Maharashtra 400004 India
Shipping
To return your product, you should mail your product to: 3/D 3rd Floor , Vijay Chambers , Tribhuvandas Road ,Opp Dreamland Cinemas , Grant Road (East) Mumbai, Maharashtra 400004 India
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Bharat –
Very steady and perfect rubberized base which gives a nice smooth mouse gliding. Sturdy and keeps the mouse pad in place. Works well with my gaming mouse. The gel pad gives a nice comfortable feeling while working for long hours
vin –
Blown away by the quality of the wrist rest and the mouse pad itself. Built like a tank. Sturdy and thick. Base is non-slip. Wrist-rest is gel-based and super-comfortable. Haven’t used anything like this in 15 years time. Absolute value for money! Only con I see is that if used in a dusty environment (which mostly is not the case), it can pick up dust over time. I use a lint free cloth to clean the mouse pad every month/2 months.
karan KOOL –
nice and well-cushioned soft gel for browsing purposes, make sure this is not for gaming as it is small in size for gaming. it is great for browsing purposes only or normal casual use.
SHRIMANTA NANDI –
The product is accurate as its price or more than its price. Very good quality like premium. The cussion is allso very good and Dot texture. I am very stisfyed.Only the package is not good. The seller was send it with its product box not a wrape it with buble plustic nor a cardboard box and the product box was fully damage and open. This thing regrate me. Other than oll ok.I request the seller to send product with good packaging. Thank you.
Gautam –
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Very happy with the product. Comfortable to use and of good quality. We have been using it for atleast 5 months now. Initially we need some time to get adjusted to the new addition and once we get used to using it we would always prefer to have it. It solved the problem of wrist touching the table surface and getting sore skin.
George A P –
Absolutely gorgeous and beautiful and useful. Quality is much more than expected from the price point. Top side has very smooth grain and is glossy rubber, sticks well to any surface. The gel pad also is quite well made and soothes my carpal tunnel issue and found very comfortable using the vertical mouse. Tried with normal mouse and found good. Thank you all. Best regards, George A P.
ARDARD –
It is wonderful product. It’s ergonomic design with memory foam to support palm. The product has a good grip surface like car mobile mats and holds firmly to surface. It looks and feels premium.
Nikhil RoshanNikhil Roshan –
Reluctantly I bought this mouse pad but it turned put to be a good product. Pad is nice, texture is smooth, gel pad works fine under the wrist, and the color matches with every kinds of desks. I have a pink colour one also from the same company but I like the blacl one better.
Rajesh Deshpande –
Sturdy but elegant design.Non-skid bottom surface.Comfortable wrist support.Smooth and precise movement of the cursor.Value for money product, highly recommended!
Nitin Jaiswal –
It’s a really comfortable product. Must buy for people spending more than 3 hours a day on their desktop or laptop. I work in an IT company stay online for about 12 hours a day. My wrist doesn’t hurt anymore.
Srinivasa Desikan –
Looks very elegant sturdy and very comfortable. However doesn’t work well for the Apple Magic Mouse. Surface reflectivity doesn’t match the requirements of the apple mouse ☹️