Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@tukzer.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@tukzer.com and send your item to 3/D 3rd Floor , Vijay Chambers , Tribhuvandas Road ,Opp Dreamland Cinemas , Grant Road (East) Mumbai, Maharashtra 400004 India
Shipping
To return your product, you should mail your product to: 3/D 3rd Floor , Vijay Chambers , Tribhuvandas Road ,Opp Dreamland Cinemas , Grant Road (East) Mumbai, Maharashtra 400004 India
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Guruprasath S.Guruprasath S. –
Great quality product came in a neat packing. Very smooth surface for mouse and the rubber base is really good. Looks durable with a nice print quality. I really like it.
karan KOOL –
made of good material and also I have read that it is water-resistant, made of good material and nice long and wide material. my concern was that the design on the fabric will be too dark for my eyes but it’s not. it is blended into it so it does not look like on the image shown.definitely go for it if you are buying for gaming purposes.
Rohith –
Perfect smoothness. Neither too smooth, nor too rough. I even cut out around 200 mm of the 800 mm side, coz my keyboard tray is slightly smaller, and it doesn’t tear or anything. Just use a sharp scissor to cut off the excess parts after making marks to help you cut the right parts off. It’ll be completely fine.
Alka GuptaAlka Gupta –
Guys, this is a speed type gaming mouse pad, not a control type. You are more on the smooth and slippery side rather than precision and control.The quality is absolutely great.Note: players those were already using a control type mouse pad (just like me) kindly think before buying this. Cuz it ll take a lot of time to get used to it.Others close your eyes and buy it.
Gaurav SinghGaurav Singh –
The pad is very high quality. Mouse works great on it, whether for normal use or gaming, the large size for moving the mouse gives great convenience.The quality in itself it fantastic, aesthetically beautiful, rubberized base, surface fabric quality is great, stitching on the sides is solid and clean. Looks great, works great! Beautiful!